30 September, 2024

Introduction

SCWARDEX LIMITED, a company registered in England and Wales under Register Number 15842667 and located at 7 Bell Yard, London, England, WC2A 2JR, operates the Expertix Online platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform. By using Expertix Online, you agree to the practices described in this policy.

Information We Collect

We collect personal information to provide and improve our services. The types of information we collect include:

  • Account Information: When you register as a User or Tutor, we collect your name, email address, username, and other personal details necessary for account creation.
  • Communication Information: If you contact us, we may collect your email, name, and the content of your communication.
  • Usage Data: We collect information about how you interact with our platform, such as pages visited, time spent on the website, and other activity logs.
  • Technical Data: IP address, browser type, time zone settings, and cookies data collected when you interact with our platform.

How We Use Your Information

We use the personal data collected to:

  • Manage your account and facilitate transactions.
  • Provide, improve, and customize the platform and our services.
  • Communicate with you regarding updates, promotions, or customer service inquiries.
  • Ensure legal compliance with applicable laws and regulations.

How We Share Your Data

We may share your personal data with third parties under the following circumstances:

  • With Service Providers: We may share your personal information with third-party service providers who perform functions on our behalf, such as payment processors, hosting providers, and customer service platforms. These providers have access to your data only to the extent necessary to perform their functions and are obligated to protect your information.
  • With Tutors: When you purchase a digital product, we may share limited personal information (such as your name and email) with the Tutor from whom you purchased the product to facilitate the delivery of the product or service. Tutors are required to protect your data in compliance with this Privacy Policy and applicable laws.
  • For Legal Reasons: We may disclose your personal information if required to do so by law, such as in response to a court order, subpoena, or other legal process, or if we believe it is necessary to comply with applicable laws, protect our rights, or prevent fraud.
  • In Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal data may be transferred to a new owner or entity. We will notify you if such a transfer occurs and provide you with options regarding your data.

Your Choices and Rights

As a user of Expertix Online, you have certain rights and choices regarding how your personal data is collected, used, and shared:

  • Access and Correction: You have the right to access the personal data we hold about you and request corrections to inaccurate or incomplete information. You can update your personal information directly through your account settings or by contacting us at info@expertix.online.
  • Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format and to transfer that data to another service provider where technically feasible.
  • Deletion of Data: You may request the deletion of your personal information, and we will comply with such requests unless we are required by law to retain the data for legal, regulatory, or legitimate business purposes.
  • Opting Out of Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us at info@expertix.online. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related emails.
  • Managing Cookies: You can control or delete cookies through your browser settings. For more information, refer to our Cookies Policy.
  • Restricting or Objecting to Processing: You have the right to restrict or object to the processing of your personal data in certain circumstances. To exercise this right, please contact us at info@expertix.online.

Payment Information

We do not collect or store any payment information. All payments made on Expertix Online are processed through third-party payment providers that comply with secure payment standards, such as PSD2 and Strong Customer Authentication (SCA). These third-party brokers handle your payment information directly, ensuring a safe and secure transaction.

Pricing and Payment Policy

  • Price Changes: The prices of products and services on our website may change at any time without prior notice. Users are encouraged to review the pricing details at the time of purchase.
  • Third-Party Payments: Payments made through the platform are processed by external third-party payment processors. We are not responsible for the management or security of your payment details during the transaction.

GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR), which governs data protection and privacy for all individuals within the European Economic Area (EEA). As part of our GDPR obligations, you have the following rights:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data, provided it is no longer necessary for the purposes for which it was collected.
  • Right to Restriction: You have the right to restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You can request the transfer of your personal data to another service provider.
  • Right to Object: You can object to the processing of your personal data for direct marketing purposes.

Data Transfers Outside the EEA

In some cases, we may need to transfer your personal data to third-party service providers located outside the European Economic Area (EEA). When transferring data, we ensure that appropriate safeguards are in place to protect your data, including the use of Standard Contractual Clauses (SCCs) or other lawful mechanisms.

Strong Customer Authentication (SCA) and PSD2 Compliance

Our platform complies with the Payment Services Directive 2 (PSD2), which aims to increase the security of electronic payments within the European Economic Area (EEA). As part of this compliance, we ensure that all payment transactions on Expertix Online are subject to Strong Customer Authentication (SCA), meaning that users will need to provide at least two forms of verification (e.g., password and authentication code) during the payment process.

Data Security

We are committed to ensuring the security of your personal information. We use industry-standard security measures, including encryption, firewalls, and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once data is no longer required, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and the “Last Updated” date at the top of the policy will be revised. We encourage you to review the policy periodically to stay informed about how we are protecting your data.

Contact Information

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:

SCWARDEX LIMITED
7 Bell Yard, London, England, WC2A 2JR
Email: info@expertix.online

 

By using Expertix Online, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, sharing, and processing of your personal data as outlined above.