30 September, 2024

Introduction

This Return Policy governs the refund and return of digital products purchased on Expertix Online, a platform owned and operated by SCWARDEX LIMITED (Register Number: 15842667), located at 7 Bell Yard, London, England, WC2A 2JR. By purchasing digital products on Expertix Online, you agree to the terms of this policy.

General Terms

Due to the nature of digital products, all sales on Expertix Online are final and non-refundable unless otherwise specified below. We encourage Users to carefully review product descriptions, and any specific terms set by Tutors before making a purchase.

Eligibility for Returns or Refunds

  • Non-Delivery of Digital Product: If the User does not receive the purchased product due to a technical issue or an error on our platform, they are eligible for a refund or re-delivery of the product. Users must report the issue within 14 days from the date of purchase.
  • Defective or Corrupted Files: If the downloaded product is defective, corrupted, or otherwise unusable, the User is eligible for a refund or replacement. Users must report the issue within 14 days from the date of purchase, along with supporting evidence (e.g., screenshots, error messages).
  • Misrepresentation of Product: If the product description or specifications provided by the Tutor are significantly inaccurate or misleading, the User is eligible for a refund. The User must contact our support team within 14 days of purchase with a clear explanation and supporting evidence.
  • Duplicate Purchase: If the User accidentally makes duplicate purchases of the same product, they may be eligible for a refund of the duplicated charge. Users must contact customer support within 14 days of purchase to request the refund.

Refund Request Procedure

To request a refund, the User must:

  • Contact our customer support team via email at info@expertix.online.
  • Provide the order number, details of the issue, and any relevant evidence (e.g., screenshots, error messages).
  • Refund requests must be made within 14 days of the purchase date.

Refund Approval and Processing

  • Evaluation: Our customer support team will evaluate refund requests on a case-by-case basis. If the claim is valid, we will proceed with the refund.
  • Processing Time: Approved refunds will be processed within 14 business days after approval. The refund will be made via the original payment method used for the purchase.
  • Non-Refundable Fees: Please note that any applicable service fees charged during the transaction are non-refundable unless otherwise required by law.

Exceptions

Changes in User’s Device or System: We are not responsible for refunding products that are no longer accessible due to changes in the User’s device, operating system, or software environment after purchase.

Changes to this Return Policy

We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect upon posting.

Contact Information

For any questions, concerns, or to request a refund, please contact us at:

SCWARDEX LIMITED
7 Bell Yard, London, England, WC2A 2JR
Email: info@expertix.online

 

By purchasing digital products on Expertix Online, you agree to this Return Policy. Refunds will be processed according to the terms outlined above.